Co Producer Guest – Spa Services not to the guest, but with the guest

By |2020-07-21T14:49:49+02:00November 13th, 2018|blog, SPA Management|

Co Producer Guest - Spa Services not TO the guest, but WITH the guest If we look at the development of marketing, we understand, how the marketing focus has moved away from product (or service) [...]

Spa Mystery Checks – helping the Spa get better at what it does

By |2020-07-21T14:49:58+02:00October 23rd, 2018|blog, SPA Management|

Spa Mystery Checks - helping the Spa get better at what it does When people ask me what I do for a living and I answer “Spa Mystery Checks” (amongst other duties), I always get [...]

TalkWellness Impressions: attending ISPA Conference & Expo for the first time

By |2020-07-21T14:50:10+02:00October 3rd, 2018|blog, SPA Management|

TalkWellness Impressions: attending ISPA Conference &Expo for the first time I applied with ISPA conference in January 2018 with a session proposal. After some personal phone conversations and a couple of email exchanges with a [...]

Sex sells. Yoga auch. Faszientraining: warum nicht alles yogisch ist, wo Yoga drauf steht.

By |2020-07-21T14:50:59+02:00June 14th, 2018|blog, Yoga|

Sex sells. Yoga auch. Faszientraining: warum nicht alles yogisch ist, wo Yoga drauf steht. Meine Kundenrezession zu fayo Ich habe mich in letzter Zeit vermehrt mit dem Thema ‘Faszien’ beschäftigt. Faszientraining finde ich ziemlich spannend [...]

Private Spa Suite at Hotel Quisisana Palace in Carlsbad

By |2020-07-22T12:08:29+02:00May 8th, 2018|blog, Europe, Hotel Review, Reviews|

Private Spa Suite at Hotel Quisisana Palace in Carlsbad  Everyone who is somehow interesting in Spa & Wellness has heard of Carlsbad, the famous spa town located in western Bohemia, Czech Republic, about 80 miles [...]

Spa Blogger Relations – Do’s and Dont’s 

By |2020-09-30T15:46:02+02:00March 6th, 2018|blog, SPA Management|

Spa Blogger Relations - Do’s and Dont’s  Writing articles on my website about companies and their products requires being in contact with marketing departments. Oh boy, what different experiences in spa blogger relations I make! [...]

Bollants in the Park – a very two-faced spa resort experience

By |2020-07-22T12:08:49+02:00February 27th, 2018|blog, Europe, Hotel Review, Reviews|

Bollants in the Park - a very two-faced spa resort experience The Bollants in the Park is said to be one of the best Wellness Hotels in South West of Germany. I had heard so [...]

Waltz 7 – Redesigning the Spa@Home Experience

By |2020-07-22T12:09:19+02:00October 13th, 2017|blog, Product Review, Reviews|

Waltz 7 – Redesigning the Spa@Home Experience During this year’s Tyrollean Wellness Congress in June in Innsbruck/Austria, I had a chance to meet and get to know Waltz 7 better.  Waltz 7 is a company [...]

The Spa at Kempinski Grand Hotel Des Bains St. Moritz

By |2020-07-22T12:09:27+02:00September 15th, 2017|blog, Europe, Hotel Review, Reviews|

The Spa at Kempinski Grand Hotel Des Bains St. Moritz Swiss hoteliers are know for innovative services that secure customer satisfaction and return on investment. To a point, were Swiss Hospitality Management has become a [...]

Spa Key Performance Indicators: Which Spa KPIs should Spa Managers know?

By |2020-09-30T15:47:13+02:00June 20th, 2017|blog, SPA Management|

Spa Key Performance Indicators: Which Spa KPIs should Spa Managers know? What are KPIs? KPI stands for Key Performance Indicator. KPIs basically measure your spa’s performance.  They help to evaluate the success of your spa [...]

Financial Wellness – invest in your future

By |2020-07-21T14:53:08+02:00June 13th, 2017|blog, SPA Management|

Financial Wellness  – invest in your future An article titled “Will Financial Wellness become hot topic in the future” from economist Thierry Malleret on Global Wellness Summit in Kitzbühel monthly barometer has made me thinking.  [...]

Ask for help! Global Mentorship Program for Spa, Wellness and Hospitality

By |2020-09-30T15:48:14+02:00May 9th, 2017|blog, SPA Management|

Ask for help! Global Mentorship Program for Spa, Wellness and Hospitality Sometimes you are this point in life or career where you realise you need support. This can come from family and friends, if they are familiar [...]

Talise Ottoman Spa Jumeirah Zabeel Saray – the ultimate spa sensory journey

By |2020-07-22T12:11:34+02:00April 18th, 2017|Asia, blog, Hotel Review, Reviews|

Talise Ottoman Spa Jumeirah Zabeel Saray, Dubai Palm – the ultimate spa sensory journey How to instantly feel like a princess out of 1001 nights? Sign up for the royal hammam experience at award winning [...]

The Spa at the Intercontinental Dubai Marina – a city hotel spa at its best

By |2020-07-22T12:11:47+02:00March 28th, 2017|Asia, blog, Hotel Review, Reviews|

The Spa at the Intercontinental Dubai Marina - a city hotel spa at its best I recently stayed at the Intercontinental Dubai Marina Hotel, as the name suggests located on the Dubai Marina, only a [...]

User friendly Spa Website. “Don’t make me think!”

By |2020-07-21T15:59:25+02:00October 4th, 2016|blog, SPA Management|

User friendly Spa Website. “Don’t make me think!” A recent -and poor- web experience is the reason for today’s post about the user friendly spa website: I looked up flights between Salzburg and Cologne, two [...]

The Stunning Spas in Kitz III: Kitz Spa & Wellness at Hotel Kitzhof

By |2020-07-22T12:16:50+02:00June 13th, 2016|blog, Europe, Hotel Review, Reviews|

Love is in the air at Kitz Spa & Wellness! I think I fell in love… For my series ‘The Stunning Spas in Kitz’ I visited Kitz Spa Wellness in the 4* Hotel Kitzhof Mountain [...]

Guerrilla Marketing for Spas – think outside the box

By |2020-07-21T16:00:46+02:00June 7th, 2016|blog, SPA Management|

This is a guest article by 3 of my promising students of IUBH on an interesting topic in consumer behaviour, and their thoughts on applying guerrilla marketing techniques to spa marketing. Guerrilla Marketing for Spas – [...]

The Stunning Spas in Kitz I: Spa-Rosa at A-Rosa Resort

By |2020-07-22T12:17:42+02:00April 5th, 2016|blog, Europe, Hotel Review, Reviews|

The Stunning Spas in Kitz I: Spa-Rosa at A-Rosa Resort  Happy news: during the Global Wellness Summit in Mexico in 2015, my adopted home Kitzbühel has been chosen as venue for this years GWS event. All year [...]

Spa Check: Watzmann Therme Berchtesgaden

By |2020-07-22T15:57:48+02:00February 19th, 2016|blog, Reviews, SPA Review|

Spa Check: Watzmann Therme BerchtesgadenIt is a gloomy day. The clouds have been distributing snow and rain alternating over the past few days, the tops of the mountains can only be guessed from way below in [...]

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Heavenly Spa at The Westin Dubai Mina Seyahi Beach Resort

By |2020-07-22T12:18:33+02:00January 19th, 2016|Asia, blog, Hotel Review, Reviews|

Spa Review: Heavenly Spa at The Westin Dubai Mina Seyahi Beach Resort At the beginning of this winter I managed to get away from Austria for a few days to a warmer spot on the map: [...]

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Exceeding spa guest expectation in 2016 – the layer cake model

By |2020-07-21T16:02:18+02:00January 5th, 2016|blog, SPA Management|

Exceeding spa guest’s expectations in 2016 – the layer cake model Spa guest become increasingly educated and demanding, expecting more complex services than ever and it will become more and more challenging for spa businesses [...]

5 solutions to counter biggest cost driver in spa businesses

By |2020-07-21T16:02:33+02:00October 27th, 2015|blog, SPA Management|

5 solutions to counter biggest cost driver in spa businesses Kohl & Partner have recently published their Benchmark Report 2014 for Austria in Europe. Their findings include an overview of labour costs (52% of total [...]

Dress for success – how important is appearance of spa staff?

By |2020-07-21T16:03:30+02:00July 21st, 2015|blog, SPA Management|

Dress for success – how important is appearance of spa staff? In a previous article “What does tangible evidence do in your spa” I spoke in detail about ‘physical facilities’, also called ‘tangible evidence’. Tangible [...]

‘Spas in Dubai become more part of a wellness lifestyle’ says Ghassan, Spa Manager in Dubai

By |2020-07-21T16:04:39+02:00March 10th, 2015|blog, SPA Management|

When visting Amara Spa for a spa review, I had the pleasure of meeting the Spa Manager personally. Ghassan was so nice as to take time for sharing his spa career story in an interview: How [...]

In 2 steps to uncompromising quality in service management – Part 2

By |2020-07-21T16:06:16+02:00August 13th, 2014|blog, SPA Management|

In 2 steps to uncompromising quality in service management – Part 2 Step 2: The 10 most important factors to customer satisfaction in wellness services In our first part we spoke about different attributes of [...]

In 2 steps to uncompromising quality in service management – part 1

By |2020-07-21T16:06:32+02:00July 25th, 2014|blog, SPA Management|

In 2 steps to uncompomising quality in service management Part 1: The 6 most important attributes of Wellness Services  In a shop, where products of the same segment, for example tooth paste, shampoo, and face [...]

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