Tag: service quality

Waltz 7 – Redesigning the Spa@Home Experience

turn every shower into a spa Anja Eva Keller TalkWellness

Waltz 7 – Redesigning the Spa@Home Experience During this year’s Tyrollean Wellness Congress in June in Innsbruck/Austria, I had a chance to meet and get to know Waltz 7 better. … Read More

The Spa at Kempinski Grand Hotel Des Bains St. Moritz

The Spa at Kempinski Grand Hotel Des Bains St. Moritz Swiss hoteliers are know for innovative services that secure customer satisfaction and return on investment. To a point, were Swiss… Read More

The different Steps in the Spa Sales Process. A Case Study

different Steps in the Spa Sales Process Anja Eva Keller TalkWellness

The different Steps in the Spa Sales Process. A Case Study I have recently stayed in St Moritz. In a 5* Hotel within a superior hotel chain, in one of… Read More

Spa Key Performance Indicators: Which Spa KPIs should Spa Managers know?

Spa Key Performance Indicator Anja Eva Keller TalkWellness

Spa Key Performance Indicators: Which Spa KPIs should Spa Managers know? What are KPIs? KPI stands for Key Performance Indicator. KPIs basically measure your spa’s performance.  They help to evaluate… Read More

Ask for help! Global Mentorship Program for Spa, Wellness and Hospitality

Global Mentorship Spa Wellness Anja Eva Keller TalkWellness

Ask for help! Global Mentorship Program for Spa, Wellness and Hospitality Sometimes you are this point in life or career where you realise you need support. This can come from family… Read More

Talise Ottoman Spa Jumeirah Zabeel Saray – the ultimate spa sensory journey

spa sensory journey TalkWellness Anja Eva Keller

Talise Ottoman Spa Jumeirah Zabeel Saray, Dubai Palm – the ultimate spa sensory journey How to instantly feel like a princess out of 1001 nights? Sign up for the royal… Read More

The Spa at the Intercontinental Dubai Marina – a city hotel spa at its best

city hotel spa TalkWellness Anja Eva Keller

The Spa at the Intercontinental Dubai Marina – a city hotel spa at its best I recently stayed at the Intercontinental Dubai Marina Hotel, as the name suggests located on… Read More

Luxuslodge – Time for Private Spa

Luxuslodge – Time for Private Spa Anticipation is the most wonderful sort of joy. Followed by more joy about this incredible private spa experience at the Luxuslodge in Annaberg.  Ok,… Read More

User friendly Spa Website. “Don’t make me think!”

user friendly spa website, TalkWellness, Anja Eva Keller

User friendly Spa Website. “Don’t make me think!” A recent -and poor- web experience is the reason for today’s post about the user friendly spa website: I looked up flights… Read More

The Stunning Spas in Kitz III: Kitz Spa & Wellness at Hotel Kitzhof

Love is in the air at Kitz Spa & Wellness! I think I fell in love… For my series ‘The Stunning Spas in Kitz’ I visited Kitz Spa Wellness in… Read More

The Stunning Spas in Kitz I: Spa-Rosa at A-Rosa Resort

The Stunning Spas in Kitz I: Spa-Rosa at A-Rosa Resort  Happy news: during the Global Wellness Summit in Mexico in 2015, my adopted home Kitzbühel has been chosen as venue for this… Read More

Spa Check: Watzmann Therme Berchtesgaden

Spa Check: Watzmann Therme Berchtesgaden It is a gloomy day. The clouds have been distributing snow and rain alternating over the past few days, the tops of the mountains can only… Read More

Where to find useful literature for Spa & Wellness professionals?

Dieser Artikel ist in Deutsch zu lesen auf SpaCampBlog. Where to find useful literature for Spa & Wellness professionals? According to Euromonitor ‘global health and wellness sales’ will reach a record high… Read More

Spa Review: Amara Spa Park Hyatt Dubai Creek

The Park Hyatt Dubai Creek is not a brand new development and maybe exactly this very aspect is one of the reasons, why I was so impressed after my visit… Read More

‘Spas in Dubai become more part of a wellness lifestyle’ says Ghassan, Spa Manager in Dubai

When visting Amara Spa for a spa review, I had the pleasure of meeting the Spa Manager personally. Ghassan was so nice as to take time for sharing his spa… Read More